Customer Support Manager – Remote

Job Title: Customer Support Manager

Job Overview: We are looking for an experienced and results-driven Customer Support Manager to lead our customer support team. The successful candidate will be responsible for managing a team of customer support representatives and ensuring that our customers receive timely and effective support.


  • Manage a team of customer support representatives, providing coaching, guidance, and support to ensure that they are able to provide effective support to our customers
  • Develop and implement customer support policies and procedures, ensuring that they are consistent with the company’s objectives and values
  • Monitor customer support metrics, such as response time, resolution time, and customer satisfaction, and take action to address any issues or areas for improvement
  • Collaborate with other teams, such as product development and sales, to ensure that customer feedback is effectively communicated and incorporated into product development and sales strategies
  • Build and maintain relationships with key customers, and act as a point of escalation for complex or sensitive customer issues
  • Develop and maintain training materials and resources for customer support representatives, ensuring that they have the skills and knowledge needed to provide effective support
  • Maintain accurate and up-to-date customer support records, and provide regular reports to senior management on customer support metrics and issues
  • Identify opportunities for process improvements, and implement changes as appropriate


  • Bachelor’s degree in a related field, such as business, communications, or customer service
  • Proven experience in customer support or related roles, with at least 3 years of experience in a managerial or supervisory role
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal stakeholders at all levels of the organization
  • Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions
  • Strong leadership and coaching skills, with the ability to motivate and inspire team members
  • Familiarity with customer support software, such as Zendesk or Salesforce Service Cloud
  • Ability to work in a fast-paced environment, and to manage multiple tasks and priorities simultaneously
  • Strong attention to detail, and a commitment to delivering high-quality customer support

If you meet the above qualifications and are interested in the position of Customer Support Manager, please submit your resume and cover letter to